Customer Experience Manager

Your headquarter

The Customer Experience Manager by Cogia is your headquarter for customer feedback management. Collect all customer feedback in one place, manage issues collaboratively, and run extensive analyzes – supported by Artificial Intelligence.

1. Measure

Survey customer experiences at all levels

Collect valuable feedback from all possible channels. You can even create your own surveys.

2. Support

React fast to customer requests

Fast issue management. Automatic alerts, time tracking, and extensive documentation of actions.

3. Understand

Understand customers.
Gain insights.

One central dashboard with all relevant KPIs. Reports and charts for a complete analysis.

4. Improve

Act purposefully.
Improve performance.

Utilize your findings for steering committee meetings, define measures, and track their execution.

We are unique

Respond to Public Reviews

Only with Cogia CXM, you can retrieve and respond to reviews on Google Places & Maps and Facebook – from one central hub.

AI-based text analysis

We use patented algorithms to analyze all customer feedback automatically.

Partners & Project Experiences

More Highlights

Powerful BI Reporting

Extensive reporting capabilities, directly integrated into CXM. Easy self-reporting thanks to intuitive filters.

Intuitive Issue Management

All touch-points and channels in one spot, comfortable collaboration features, detailed documentation of actions.

Secure & reliable

  • ISO 27001/PCI-DSS certified data center in Germany
  • SLA: up to 98.5 % availability
  • daily backups

All in one platform

Cogia CXM offers all of it: Manage the whole process in one platform. This allows for a unified, consistent interface, fast training, and ingrained data compatibility.

Build better relations to your customers

Build better relations to your customers

Utilize customer feedback to improve your products, build stronger relationships with your customers, and increase customer retention.

Better relations to your customers

Contact us to learn more